Management and Support Models
Designed to be an extension of your team, A-Team Systems offers two complementary support models to fit your organization’s needs.
Both plans allow you to pick the needed level of service (SLA) on a server-by-server basis, see our Service Levels map for the specific features and response times with each SLA.
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Integrated Management & Security Pro-active planning, management, monitoring, and security. |
Streamlined Support Entitlement Backup support for your existing infrastructure team, on demand. |
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| Phone & Ticket Channels Pick what works best for each situation. |
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| Screen Share Troubleshooting Real time solutions. |
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| Operating System Support CentOS, Red Hat, Ubuntu, Debian, SUSE, FreeBSD, and FreeNAS. |
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| Complete Stack Support Web, application, DB, authentication, and more. |
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| 24×7 Response Complete coverage for your critical infrastructure. |
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| 3rd Party Vendor Coordination Cut resolution times through direct collaboration. |
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| Patching & Updates Know your systems are up to date and secure. |
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Available as an add-on. |
| Monitoring Our engineers ensure your servers are always 100%. |
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| Pro-Active Problem Resolution We resolve issues before they’re down time. |
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| Intrusion Detection Detect unauthorized or accidental changes. |
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| Web & Firewall Scanning External network and server side malware scanning. |
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| Blacklist Monitoring Catch undetected web threats and misclassifications. |
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1 – Available with Standard and Enterprise SLAs only.
2 – Available with Enterprise SLAs only.
2 – Available with Enterprise SLAs only.